Privacy Policy

1. Who we are

This Privacy Policy explains how talabio (talabio.com), operated by Fajur Business Solutions Company, CR No. 4030302045, 2972 Falasteen St, Al Mishrifah Dist., Jeddah 23331, Kingdom of Saudi Arabia (national short address JCMA2972), collects, uses and protects your personal data. We act as the data controller for the data described here. Questions? Email support@talabio.com or call/WhatsApp +966 50 374 1922.

2. Data we collect

• Order data: your name, phone number, email address and delivery address, plus the items you buy.
• Account and communication data: messages you send us and our replies.
• Technical data: device and browser type, IP address, pages viewed and how you interact with the site.
• Payment data: processed by our payment provider; we do not store your full card details.

3. Why we use it

• To take, pay for, pack and deliver your order, and to give you tracking updates.
• To provide customer support and handle returns, refunds and warranty claims.
• To detect and prevent fraud and abuse.
• To meet our legal, tax and accounting obligations.
• To improve the website and, where you have agreed, to send you offers.

4. Legal basis

We process your data to perform our contract with you (your order), where the law requires it, where we have a legitimate interest in running a secure and reliable store, and where you have given consent — for example for marketing messages, which you can withdraw at any time.

5. Who we share it with

• Payment providers, so your payment can be authorised and settled.
• Shipping carriers and the partner warehouses that pack and send your order, inside or outside Saudi Arabia.
• Service providers who host and maintain the website, under confidentiality obligations.
• Public authorities, when the law requires it.
• We do not sell your personal data.

6. Cookies

The website uses the cookies and storage needed to keep your cart, remember your language and show the store correctly. If we add analytics or advertising tools, this policy will be updated to describe them and you can control cookies in your browser settings.

7. International transfers

Some of our providers (for example payment, hosting or shipping partners) may process data outside Saudi Arabia. Where they do, we rely on contractual and technical safeguards so your data stays protected.

8. How long we keep it

We keep order and account data for as long as needed to provide the service and to meet legal and tax record-keeping requirements, then we delete or anonymise it.

9. Your rights

Under the Saudi Personal Data Protection Law you may request access to your data, ask us to correct or delete it, object to certain processing, or withdraw consent. Email support@talabio.com and we will respond within the period set by law. You may also raise a complaint with the competent Saudi data protection authority.

10. Security

We limit access to personal data to the people and systems that need it and use reasonable technical and organisational safeguards. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

11. Children

The website is not intended for children under 18, and we do not knowingly collect their data.

12. Changes

We may update this policy. The version published on talabio.com applies to data collected while it is posted.

13. Contact

For any privacy request or question, email support@talabio.com or call/WhatsApp +966 50 374 1922.